Returns
Our policy lasts 14 days from the date of delivery. If more than 14 days have passed since you received your order, unfortunately, we can’t offer you a refund or exchange.
Return Conditions
To be eligible for a return, your item must be:
- Unused
- In the same condition that you received it
- In the original packaging (if applicable)
Non-returnable items:
- Gift cards
- Digital products that have already been downloaded or accessed
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial Refunds (if applicable)
Partial refunds may be granted in certain situations, such as:
- Items not in their original condition
- Items damaged or missing parts not due to our error
- Items returned more than 14 days after delivery
Defective or Damaged Items
If you received defective or damaged items, please email us at contact@pure-sip.shop within 14 days of delivery. Include:
- A screenshot of your order confirmation
- A clear photo of the defective item(s)
- Whether you’d like a replacement or refund
Order Cancellations
Most orders are processed within 24 hours. If you need to cancel your order, please contact us as soon as possible at contact@pure-sip.shop.
If the order has already been processed or shipped, we may be unable to cancel it.
Exchanges and Store Credit
Exchanges:
You may exchange an item for a different size or color of the same product only.
We do not offer exchanges for different products.
We recommend returning the original item for a refund, then placing a new order.
Refunds & Store Credit:
All refunds are issued as store credit by default.
If you prefer a refund to your original payment method, let us know at contact@pure-sip.shop.
Please note:
- Only the final amount paid (after any discounts) will be refunded.
- Discount codes and store credit are non-refundable and non-reissuable.
Refunds (if applicable)
Once your return is received and inspected, you will receive a confirmation email.
If approved, your refund will be processed automatically to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received your refund yet:
- Recheck your bank account
- Contact your credit card provider or bank
(Refunds may take a few days to appear)
If you’ve done all this and still haven’t received your refund, contact us at contact@pure-sip.shop.
Gift Returns
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
If it wasn’t marked as a gift, the refund will go to the original purchaser.
Return Shipping
You are responsible for paying your own shipping costs when returning items.
Shipping fees are non-refundable. If you receive a refund, the cost of return shipping may be deducted.
If the returned item is over $75, we recommend:
- Using a trackable shipping service
- Purchasing shipping insurance
We cannot guarantee that we will receive your returned item.
If you have any questions, feel free to contact us at:
📧 contact@pure-sip.shop
🌐 www.pure-sip.shop